FAQs

Why should I trust Prime Cleaning Services?

We’re proud to offer professional housecleaning services who pride themselves on top-quality services. After undergoing an extensive background check, each member of our team is thoroughly trained on every step of our detailed cleaning plans. These are just a few of the many reasons why customers trust Prime Cleaning Services.

What do you mean with man hour?

All cleaning packages are sold by man hour. Meaning if you purchase a four hour cleaning package, a cleaning group of two people come to clean, they will stay a total of two hours each, completing the total four man hours.

How will our relationship work?

At Prime Cleaning Services, we recognize the importance of communication, especially when it comes to important valuables in your home and any specific cleaning requests you may have. Our housecleaning team value your trust and do everything possible to earn it by performing reliable, affordable, top-notch cleaning services designed to meet your needs and exceed your expectations.

What should I do before the cleaning team arrives?

To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean. Following through with these requests will help both your family and our team ensure that all of your possessions are in a safe place.

Do I need to be home for every cleaning service?

No. Because we work on an 8 a.m. to 5 p.m. schedule, Monday to Friday, most of our customers aren’t home when we arrive. In a majority of these cases, our insured housecleaning professionals are provided with a spare key or garage code.

What time does your team arrive?

While we can't warranty our exact time of arrival because we give every home the attention it deserves and requires, we do offer arrival windows for your convenience.

What do you mean by “window of arrival”?

When you schedule housecleaning services with Prime Cleaning Services, we’ll give you an arrival timeframe of fifteen to thirty minutes. Because we give homes the individualized attention they deserve, we’re not able to provide an exact time of arrival, but we do our best to ensure that our cleaning plan doesn’t interfere with your schedule.

What if something’s damaged during a service?

At Prime Cleaning Services we treat every single home we clean with the utmost respect. If something happens to break during our routine service, we’ll do our best to repair or replace the item. Our residential housekeepers are fully insured, so claims can be filed when appropriate.

What if something is missed?

The cleaning methods we use ensure that your home receives the most consistent clean every time. During your first consultation, we’ll create a customized cleaning plan that’s designed to accommodate all of your specific requests

What do you not clean?

Our professional housecleaning services are designed to keep your home comfortable and clean. We customize services to accommodate your preferences so you never have to worry about paying for a service you don’t need or want.

To ensure we provide your home with the highest quality of care, we don’t typically:

Clean toys
Clean the inside of your fireplace
Pick up clutter
Clean your iron
Do laundry
Wash dishes

We want to make sure that all of your belongings are in the right place when we leave, which is why we leave these organizational tasks to you. However, we’re happy to clean the inside of your cabinets, stove, and refrigerator upon request.

Do I need to provide your team with my own cleaning equipment or supplies?

No. We arrive with all of the cleaning materials we need and take them with us when we leave. We’re proud to use the best products and vacuums on the market to ensure that we leave your home looking spotless.

If you have any preferences in regards to what cleaning products we use, feel free to let us know and we’ll do everything we can to work with your requests.

What if I need to reschedule a service?

Check out our cancellation and/or reschedule police!

What if my scheduled cleaning service falls on a holiday?

During the event that one of your routine cleanings falls on a holiday, we’ll reach out to you. Our team will also remind you of any additional housecleaning services that we can provide you with so you can be prepared for the upcoming holiday. We’ll do our best to work with your schedule.

How do I pay?

Payments are due on the day of your scheduled service. Most of our valued customers leave cash or a check on the kitchen counter, but we also accept Zelle and Venmo. If you do choose to write us a check, please make it payable to Prime Cleaning Services.

How soon can I take cleaning off my to-do list?

Contact our team, (614) 401-7197, to schedule an appointment to get a free quote. We’ll take the time to thoroughly inspect your property and discuss your budget, schedule, and cleaning preferences with you before providing a free estimate. With more than 6 years of industry experience, Prime Cleaning Services knows how to accommodate first-time customer requests.

How much do your services cost?

We’re proud to be recognized as a provider of affordable, top-quality housecleaning services. Our team works with every homeowner to develop a cleaning plan that’s customized to fit their needs. The costs of our services depend on the size of your home and what you’d like cleaned.

We can also add specialty services to your regular cleaning plan as needed, such as:

Fridge interior cleaning
Oven interior cleaning
Cabinets interior cleaning

At Prime Cleaning Services , our job is simple: We clean houses. We know how much you value your time and we want to help you enjoy more of it.

How can I share my experience with Prime Cleaning Services?

You’re welcome to share your thoughts about our services on our Google Page, Prime Cleaning Services. You can also follow our instagram, @prime_cleaning_services. We value our customers’ opinions and it’s our customer feedback that has helped us become the best home cleaning company in the industry.

Can I provide my team with special instructions?

Yes! In fact, we encourage it. Your preferences give us the structure we need to enhance your cleaning experience and ensure that you’re completely satisfied with your home’s level of clean. In order to be sure that your preferences are recorded in your cleaning plan, we recommend that you call us directly. Our friendly office staff would be happy to log your needs in your file so you don’t have to reiterate them every time we arrive for service.

Why will my initial clean be more expensive than my other regularly scheduled services?

Over the years, we’ve found that the first cleaning service brings a home up to a specific standard and Prime Cleaning Services is committed to upholding that standard. That’s why our initial cleaning may take longer and cost a little more than the rest of your services. We need the extra time to properly begin the process of eliminating mildew, soap scum, dust, and dirt from your home. Contact us to request a free estimate.

How often can you provide service?

Prime Cleaning Services is happy to provide service once a week, biweekly, once a month, depending on your cleaning needs. You can also request housecleaning services for special events, as well as move-in and move-out cleaning assistance. Because we work on a no-contract basis, you can update or change your cleaning plan to fit your busy schedule, budget, and cleaning needs.

Do you always send the same housecleaners?

We believe that it’s very important to always send the same team to clean your home and we do everything in our control to make this possible. If a member of your team is absent, we’ll do our best to find the most suitable replacement. All of our residential housekeepers undergo extensive Prime Cleaning Services training to ensure that the quality of our work is always consistent.

Do your housecleaners accept tips?

While tips aren’t expected, we’re allowed to accept them. Some of our clients prefer to tip a little at the end of each service while others provide a large tip at the end of the year. You can also leave a review on our Google Page, at Prime Cleaning Services. We love hearing that our work is appreciated.

Are you okay with pets being in the home during a cleaning service?

Yes, we’re proud to be a pet-friendly company. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional housecleaners. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.